privacy policy

Orange County Cannabis Co. and its affiliates is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed here. “Service” refers to the Company’s services accessed дізнатися ціни via the Site, in which users can browse our information and services, view educational material, view products, make appointments, and place orders for pick up. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

i. information we collect

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data you submit and the number of clicks. Personal Information includes your email, date of birth, and contact information, which you submit to us through the registration process at the Site.

  • Information collected via Technology

To activate the Service, you do not need to submit any Personal Information other than your date of birth. To use the Service thereafter, you do not need to submit further Personal Information, which may include email, date of birth, and contact information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information: location. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

  • Information you provide us by registering for an account

In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address and creating a user name and password. By registering, you are authorizing us to collect, store, and use your email address in accordance with this Privacy Policy.

  • Children’s Privacy

The Site and the Service are not directed to anyone under the age of 21. The Site does not knowingly collect or solicit information from anyone under the age of 21 or allow anyone under the age of 21 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 21 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at info@orangecountycannabisco.com.

ii. HOW WE USE AND SHARE INFORMATION

Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications, who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers. We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security, or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

iii. HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures, including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by a breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

iv. YOUR RIGHTS REGARDING
THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us in the “Unsubscribe” section of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the unsubscribe page of the Site, we may continue to send you administrative emails, including, for example, periodic updates to our Privacy Policy.

v. LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

vi. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

viI. Mobile App Privacy Notice

This Privacy Policy applies to Orange County Cannabis Co., including our website, mobile application, online ordering, pickup, delivery, customer support, marketing communications, and related services.

When you use the Orange County Cannabis Co. mobile app, we may collect information you provide directly, information collected automatically from your device, and information collected through third-party service providers that help us operate the app.

Information We Collect Through the App

Depending on how you use the app, we may collect the following categories of information:

  • Account and contact information, such as your name, email address, phone number, username, and password or login credentials.
  • Age verification information, such as date of birth or confirmation that you are 21 years of age or older.
  • Order and transaction information, such as products viewed, cart activity, pickup or delivery orders, purchase history, order status, and customer service requests.
  • Delivery or pickup information, such as delivery address, pickup location, preferred store, and order notes.
  • Payment-related information, which may be processed by third-party payment providers. We do not store full credit card numbers unless expressly stated at the time of payment.
  • Location information, if you choose to allow location access, to help show nearby store information, delivery availability, or location-based service options.
  • Device and app information, such as device type, operating system, app version, browser or WebView information, IP address, device identifiers, push notification tokens, app interactions, pages viewed, referring URLs, time and date of access, and similar technical information.
  • Analytics, diagnostics, and crash information, such as app usage activity, performance data, error logs, crash reports, and troubleshooting information.

Analytics and Crash Reporting

We may use analytics, diagnostics, and crash-reporting tools to understand how users interact with the app, improve app performance, troubleshoot errors, monitor crashes, and improve the user experience. These tools may collect device identifiers, app interactions, diagnostics, crash logs, operating system information, app version, and similar technical information.

Examples of these service providers may include Google Firebase, Google Analytics for Firebase, Firebase Crashlytics, Sentry, OneSignal, or similar analytics, crash-reporting, messaging, or app-performance tools. The exact tools used may change over time, but we will use them only for app functionality, analytics, diagnostics, security, communications, and service improvement purposes.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, operate the app, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and meet regulatory, tax, accounting, and business recordkeeping requirements.

Our general retention practices are:

  • Account information is retained while your account remains active.
  • Order, transaction, pickup, delivery, and compliance-related records may be retained for up to seven years or longer if required by applicable law, cannabis regulations, tax rules, accounting requirements, dispute resolution, fraud prevention, or legal obligations.
  • Marketing contact information is retained until you unsubscribe, opt out, or request deletion, unless we need to retain limited information to honor your opt-out request.
  • Analytics, diagnostics, crash logs, and app-performance data are generally retained for up to 24 months unless needed longer for security, troubleshooting, legal, or compliance purposes.
  • Customer support communications may be retained for up to three years unless a longer period is required for legal, regulatory, or business purposes.
When information is no longer needed, we will delete, de-identify, or aggregate it where reasonably possible.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. We use secure transmission methods, such as HTTPS or similar encryption in transit, where appropriate. However, no website, mobile app, or electronic storage system can be guaranteed to be completely secure.

Your Choices

You may opt out of promotional emails by using the unsubscribe instructions in those emails. You may opt out of SMS marketing by following the instructions in the message or replying with the applicable opt-out keyword. You may control certain app permissions, such as location or push notifications, through your device settings.

Disabling certain permissions may limit some features of the app, such as location-based delivery availability, nearby store features, or push notification updates.

viiI. Contact us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us at:

Orange County Cannabis Co.
1308 Dolsontown Road, Middletown, NY, 10940
(845) 281-7772